The terms you agree to when you order from Dievon.
Last updated: 9 August 2026
This summary is here to save you time. The full terms below are what actually applies.
These are the terms you agree to when you order from Dievon. Please read them before you buy.
You need to be 18 or older to order, and the details you give us must be accurate - we deliver to the address you type.
All prices are in Indian Rupees and include GST. Delivery is ₹120.00 on orders below ₹2,000.00, and free at or above it.
You can pay by card, UPI or netbanking through Razorpay, or by Cash on Delivery within India. We never see or store your card details.
We check prices carefully, but if something is listed at an obviously wrong price we will contact you before dispatching and you can confirm at the correct price or cancel for a full refund.
Placing an order is an offer to buy, not a completed sale. The contract begins when we email you to confirm dispatch.
We may decline an order - if the piece has sold out, if we cannot verify the payment, or if we cannot deliver to the address. If we do, and you have paid, you get a full refund.
Orders placed before 2:00 PM IST are dispatched the same business day. Delivery across India takes 3 to 5 business days.
Once the courier has delivered to your address, responsibility for the goods passes to you. If nobody is there, the courier will normally try again or leave a card; if the parcel comes back to us undelivered we will contact you to arrange a redelivery, which may carry another delivery charge.
You can cancel free of charge any time before we dispatch - email hello@dievon.com or use your account.
After delivery you have 14 days to return a piece. It must be unworn and unwashed, with tags attached and in its original packaging.
We cannot take back anything altered or made to your measurements, anything worn or damaged after delivery, or anything without its tags.
Once we have inspected the return, your refund goes to the way you paid within 3 to 5 business days. Contact us before sending anything back so we can tell you where to send it and how return postage is handled.
Keep your password to yourself and your details up to date. Tell us straight away if you think someone else has got into your account.
You can only review a piece you have actually bought. You keep ownership of anything you write; you give us permission to publish it on the site and to remove it if it is abusive, dishonest or not about the product.
Everything else on this site - photographs, garment designs, text and the Dievon name - belongs to us. Please do not copy it for commercial use, scrape the site, or try to break into it.
We are responsible for loss you suffer as a foreseeable result of us breaking these terms or failing to use reasonable care.
We are not responsible for business losses - this shop sells for personal use - or for delays caused by things genuinely outside our control, such as extreme weather, strikes, courier network failure or a government restriction. If one of those happens we will contact you and you can cancel for a refund.
Nothing in these terms removes or limits your rights under the Consumer Protection Act, 2019, or any liability that cannot lawfully be excluded.
Our Grievance Officer is Kishan Patoliya - hello@dievon.com, +91 99049 66263.
As the Consumer Protection (E-Commerce) Rules, 2020 require, we acknowledge a complaint within 48 hours and resolve it within one month. If you are not satisfied, you can call the National Consumer Helpline on 1915 or approach your local consumer commission.
These terms are governed by the laws of India, and the courts at Surat, Gujarat have jurisdiction over any dispute.
We may update these terms; the date at the top of this page shows when they last changed. The terms that apply to your order are the ones published when you placed it.
