14-day luxury return guarantee, exchanges, and full refund processing.
We want you to be completely delighted with your purchase. You may return unworn, unaltered garments in original luxury packaging with all tags attached within 14 days of delivery.
To initiate a return, visit your customer account dashboard or email hello@dievon.com with your order number — it looks like DV-12345678 and is on your confirmation email and your invoice. We will reply with the return address and confirm how the item should be sent back.
If the garment reached you faulty or damaged, or is not the item you ordered, Dievon covers the cost of sending it back — tell us when you request the return and we will confirm how to send it at our expense. For any other reason, including a change of mind or a different size, the cost of returning the garment to us is the customer’s.
If a piece does not fit, you may exchange it for another size or colour of the same garment on the same terms as a return — unworn, unaltered, in its original packaging with tags attached, within 14 days of delivery. Request it the way you would a return and tell us the size or colour you would like instead. Exchanges depend on that piece being in stock; if it is not, we will refund you in full rather than keep you waiting. Return postage follows the rule above — ours if the garment was faulty or wrongly sent, yours if the size or the choice has changed — and we cover the cost of sending the replacement out to you.
Once your returned garment passes boutique inspection, your refund will be processed back to your original payment method within 3–5 business days.
